I learnt about the different types of reactions when people are in a conflict, they are aggressive, passive, and assertive.
When I get into arguments with my parents I can be passive assertive ... either way I try to get my opinion across, why am I like this.
In the business and enterprise Kete, I will try to reduce conflict by keeping people who are annoyed at each other away from each other and letting them calm down slowly.
I will be able to keep calm by walking away, calming down, and then getting into a conversation with the one I was annoyed with after we both cool down.
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